Extending financial services, expanding customer access
Agency Banking
Our Agency Banking model enables banks and financial institutions to extend their reach through authorised local agents, providing additional channels to offer banking services — particularly in areas with limited physical branch presence.
A key advantage is the connection to an interoperable network of agents from over 18 banks within our shared network, UmojaSwitch. Customers can connect with a diverse network of agents, enhancing financial inclusion and accessibility.
Service offerings
- 01
Deposit & withdraw cash
Customers deposit and withdraw cash using debit/credit cards, cardless options or mobile verification codes at agent locations.
- 02
Fund transfers
Internal transfers between accounts, bank-to-mobile-wallet transfers and EFT to other banks.
- 03
Instant account opening
Agents open new bank accounts with instant account numbers and details.
- 04
GePG payments
Government-related payments — taxes, fees and fines — through the Government e-Payment Gateway integrated into the banking system.
- 05
Utilities payments
Payment of electricity, water, gas and telephone bills.
- 06
Bill payments
Payments to registered institutions, such as educational fees and insurance premiums.
- 07
Card issuance
Issuance and activation of new or replacement debit/credit cards.
- 08
Card PIN reset
Secure PIN resets with identity verification.
- 09
Inquiries management
Real-time balances, mini statements and transaction records in PDF, CSV and Excel.