Adding strategic value through enhanced levels of service
Managed Service Desk
Our Managed Service Desk is a centralised communications hub — a single point of contact between your company, customers, employees and business partners. It covers key ITSM processes: incident, change, problem, knowledge, service request, configuration and release management.
Areas covered
- 01
End-user support
Assistance for internal equipment, including ATMs and POS systems.
- 02
Infrastructure monitoring & support
Servers, networks, storage and security.
- 03
Data centre facilities
Power, security and environmental conditions.
- 04
Business applications support
Mobile banking, agency services, internet banking and enterprise applications such as Microsoft.
Why UBX
- 01
Guaranteed SLAs
Dedicated channels reachable 24x7x365.
- 02
Flexible support options
Onshore, nearshore or offshore; 24x7x365, after-hours or overflow support.
- 03
Dedicated IT governance
Scheduled business reviews so IT evolves with your business.
- 04
Professional support team
A qualified team with a mature knowledge base.